Delivery Charges

All our shippingis free of charges and with your shipping you will have 2 men to carry your new item into your house for you, and place it within the room that you request at the time of delivery, you are also getting insurance on your item to insure it against damage, the delivery men will make sure you check the item/s before they leave to maintain the insurance cover. delivery's are all track able at request. We deliver via Night freight.

You are able to see the delivery charge which will be added to your order by viewing your shopping basket once you have placed items into it. The cost of the goods along with any delivery cost is calculated and displayed as you add items to your basket.
In order to keep delivery costs down, large or heavy orders may be split and sent as separate consignments, at no extra charge to you.
Our products are held in stock. This means we are able to get your order shipped as soon as possible. Most orders within the UK are actually delivered next day but use the following as a general guide...
Orders placed before 1:00pm are usually dispatched the same day as you placed the order (excluding Saturdays and Sundays) and are delivered within 2-7 days within the UK.
Delivery times are estimates only and cannot be guaranteed by us.
If you have chosen to pay for your order by sending us a Cheque or a Postal Order - please allow additional time for your payment to clear, before we dispatch your order. This generally adds a further 7 working days to the delivery time for your order.
You can check the status of your order at any time, by going logging into your account and clicking the Order History Button, This area will give you full details of your current and past orders with us. It will tell you, for example, if your payment has cleared or if your order has been dispatched etc ...

Returns and Refunds
On receipt of your consignment please inspect contents immediately. Whilst every care is taken to ensure suitable packaging has been utilised, all observations of damage or missing items must be reported to us within seven days of you receiving your order. If you receive an item which is damaged please notify us by email or phone and we will arrange a replacement as soon as possible.
Items found to be damaged by the customer will not be refunded.
If you wish to return an item for a refund you must notify us with seven days of receiving your order. Failure to do so means we are unable to offer you any refund of any kind.
Items to be returned must be sent back at your cost. Items should be returned in their original packaging (unopened where possible) and should be sent via recorded post to be able to track the location of the items in the event of any dispute. We will not refund any postage costs incurred by the customer to send items back to us unless it was an error on our side.

Undeliverable Packages
Occasionally packages are returned to us as undeliverable because they have been refused, unclaimed or the delivery address is incorrect. When the carrier returns an undeliverable package to us we will attempt to contact you, asking if you would like us to re-send the package. Re-sending the package will incur a further shipping cost. If you no longer require the package the value of the items it contains will be refunded, less any extra shipping costs incurred for the carrier to return us the package. No shipping charges, original or otherwise, will be refunded.

This Postage and Returns policy does not affect your statutory rights.

Questions
If you have any questions about deliveries or making returns, don't hesitate to contact us.

You can also contact us to ask about delivery, before you place your order.